› Frequently Asked Questions
You have the flexibility to change the dates and times of your reservation with most airlines. To make changes to your reservation, please contact our Help Desk toll-free at +1-914-898-8073. Our dedicated representatives will assist you by checking the airline penalties and rules associated with your specific ticket. We are here to ensure a smooth experience when changing your travel plans.
You have the option to change the departure and arrival airports of your reservation with most airlines. If you need to make any changes to your reservation, please contact our Help Desk at our international number +1-914-898-8073. Our dedicated representatives will assist you by checking the airline penalties and rules associated with your specific ticket. We are here to ensure a smooth process when changing your travel plans.
Please note that names on a reservation cannot be changed or altered for any reason. However, if you need to make any changes to your reservation, please contact our Help Desk at our international number +1-914-898-8073. Our dedicated representatives will assist you by checking with the airlines to see if any changes can be made. We are here to provide support and guidance regarding your travel arrangements.
For assistance with your flight booking, please feel free to call our toll-free number at +1-914-898-8073. Our dedicated customer service team is available 24/7, 365 days a year to provide support and answer any questions you may have. Alternatively, you can also email your questions, comments or inquiries to booking@wholesaleticketexpert.com. We value your feedback and will respond promptly to ensure your satisfaction.
If you need assistance adding additional passengers to an existing reservation, please contact our customer service team toll-free at +1-914-898-8073. Our dedicated team is available 24/7, 365 days a year to provide support and meet your needs. We are here to ensure a smooth process and assist you with any necessary updates to your reservation.
When a child under the age of 18 is traveling alone, they are classified as an unaccompanied minor. Each airline has its own set of rules and regulations regarding unaccompanied minor bookings. If you need to make a booking for an unaccompanied minor, please contact us at our international number +1-914-898-8073. Our team will assist you with the necessary arrangements and provide information regarding the airline’s policies. We prioritize the safety and well-being of unaccompanied minors, and we are here to guide you through the process.
For Domestic Travel: An infant, defined as a child between 0 and 24 months of age, may travel on an adult’s lap at no additional charge. However, to enhance comfort and safety during the flight, it is generally recommended that a separate seat be purchased for the infant. In such cases, children occupying a seat are subject to the full adult fare. At the airport, you may be required to provide proof of age, such as a birth certificate or passport, for all children.
For specific rules and regulations regarding child safety seats, strollers and bassinets, please visit the airline’s website.
For International Travel: When traveling internationally, a separate ticket is required for each infant, whether on the lap or in a separate seat. Depending on the destination, the airline may offer a reduced fare for infants. It is important to note that most infant tickets purchased through our website for international travel require a paper ticket, which incurs a shipping fee of $19 for the United States or $38 for Canada. These tickets can only be shipped to the billing address.
Alternatively, you can also book and purchase an infant ticket directly from the airline by providing the accompanying adult ticket information. Different airlines may have different rules and regulations regarding infants, so we recommend visiting the airline’s website for specific details.
When an adult is traveling with two infants, they may only carry one infant on their lap. An additional seat must be purchased at the adult fare for the second infant. The maximum number of infants per adult is two. For airport security information regarding travel with infants and children, please refer to the TSA website at: http://www.tsa.gov/travelers/airtravel/children/index.shtm
To make an online purchase, we accept credit or debit cards valid in the United States or Canada. Please note that debit cards may be used but are typically subject to low daily limits, which may result in a declined payment (i.e., credit card decline). The following major credit cards are accepted: American Express, Visa, MasterCard, Discover, and Diners Club. If you do not have a valid credit card, it will not be possible to purchase tickets online. Only one card may be used to purchase the ticket(s) for a given reservation.
To complete your purchase, you will need to enter and validate your credit card information before receiving your ticket or final confirmation. If the credit card information entered is invalid, an error will be generated, and you will receive an email notifying you that the transaction has been declined. To maintain your reservation, you must contact our Help Desk at our international number +1-914-898-8073 within 24 hours of making the reservation and provide a valid credit card to the representative. Failure to do so may result in the cancellation of the reservation. Please note that airlines may reclaim seats from unregistered reservations without prior notice for inventory purposes. Most credit card declines are due to inaccurate information entered on the payment page, such as ported numbers, incorrect security code or expiration date, or inconsistent cardholder name and address. These issues can be resolved by simply contacting the help desk and correcting the entered data.
While we recommend using credit cards, we also accept debit cards with the Visa or MasterCard logo. However, it is important to note that debit cards often have lower daily spending limits, which can lead to complications when purchasing airline tickets online. We strongly recommend contacting your bank before making a purchase to ensure that your daily spending limit will cover the cost of your ticket(s). Inform your bank that you will be purchasing tickets online to avoid any potential security block on your account. Please note that debit cards are subject to more stringent fraud screening, which can result in delays in confirmation. If your card is declined for any reason, you will receive an email notification. Please note that it is your responsibility to contact your bank and resolve any payment issues. Keep in mind that airlines reserve the right to cancel reservations and cancel fares if full payment is not received.
While we accept most prepaid credit cards, we strongly recommend using a standard credit card for your transaction. Standard credit cards generally offer better processing time, flexibility, and functionality than prepaid credit or debit cards. The bank's handling of standard credit cards varies significantly, ensuring a smoother and more reliable payment process.
Please note that all prices listed on our website are in US Dollars. As noted on our homepage, prices are quoted in US Dollars. However, we do accept Canadian credit/debit cards, and the final charge on your Canadian statement will be in Canadian Dollars. Once our quote is converted from US Dollars to Canadian Dollars, the exact amount may vary due to currency exchange rates determined by your credit card company's conversion rate tool at the time the charge is processed.
Sure! We gladly accept Canadian credit/debit cards for payment. The payment amount will be converted to Canadian dollars, and these converted amounts will appear on your billing statements. It is important to note that the currency exchange rate is determined by your credit card company's conversion rate tool at the time the charge is processed, which means the final amount may vary slightly.
WholeSaleTicketExpert now accepts credit cards issued outside the US/Canada as a valid method of payment for select itineraries. Please note that there may be certain conditions and, in rare cases, additional fees associated with this payment method. If WholeSaleTicketExpert requires any specific documentation or fees, you will be notified on the website prior to confirming your purchase. If you have any further questions, please feel free to call us at our international number +1-914-898-8073 or email us at booking@wholesaleticketexpert.com.
There are various reasons why a card may be declined, such as insufficient funds, low daily spending limit, failure to verify billing address, or online fraud check.
Please note that in most cases, airlines only allow flight orders to be held for 24 hours before the fare expires and the order is cancelled. If your card is declined, you will receive a notification, and it will be necessary to contact your credit card company to resolve the issue. Once the issue is resolved, you can contact our 24/7 help desk to continue processing your tickets.
Absolutely! When you search for a flight online, all service fees and taxes are already included in the final total. Simply click on the “Taxes/Fees” option to view a detailed breakdown of the individual amounts that contribute to the final total. Rest assured, the total amount charged to your card will reflect these fees and taxes.
For accounting purposes, you may notice separate charges on your credit/debit card. However, when these individual amounts are added together, they will not exceed the final amount you agreed to pay online. Rest assured that the total charges on your card will match the final amount agreed upon.
Once you successfully complete your online application, you will receive a booking reference code via email. If you have any additional questions or need further assistance, please feel free to contact us toll-free at +1-914-898-8073. We are here to provide support and answer any questions you may have.
Upon completing your online order, you will immediately receive an email confirming your order, which will include your booking reference code. If you do not receive the email within a few minutes, please double-check that you have entered your email correctly or check your spam/junk folder, as your email server may have redirected it there. If you do not receive an email after submitting your order, we recommend that you contact our Help Desk at our international number +1-914-898-8073 for further assistance.
If you need an additional copy of your itinerary, you can easily obtain a printed copy using your booking reference code. To do this, follow these instructions: Your booking reference code consists of six characters, which can be a combination of letters and numbers or letters only.
Some airlines may not have ticketing and/or baggage agreements with each other, which will invalidate your chosen itinerary. In such cases, the airline will not be able to confirm and issue tickets for your requested itinerary. In this situation, your order will be cancelled, and no charges will be applied to your card. You can then return online to select an alternative itinerary or call our toll-free number at +1-914-898-8073 for further assistance.
Our system is designed to automatically generate e-tickets. However, if the airline imposes any technical restrictions that prevent the issuance of an e-ticket, we will notify you within 24 hours of your booking. In such cases, if you choose paper tickets, an additional FedEx shipping fee will be applied to your total fee. If you have any concerns about receiving a paper ticket and would like to explore alternative options, please feel free to contact our Help Desk at our international number +1-914-898-8073. We are here to assist you.
In the event that the airline prevents the issuance of an e-ticket for technical reasons, we will notify you immediately within 24 hours of your reservation. In such cases, tickets will be shipped to your billing address via FedEx Next Day Delivery.
For your convenience, we also offer overnight package shipping and accommodate Saturday deliveries when needed. However, please note that we do not offer shipping services outside of the US/Canada. If you are purchasing a ticket on a weekend or public holiday, please allow additional days to account for possible delays.
We use Fedex 3-day shipping to deliver all paper tickets to our valued customers. For shipments within the continental United States, standard 2-day shipping incurs a $19.00 Fedex fee. Shipments to Hawaii, Alaska, Puerto Rico and the US Virgin Islands are subject to a $25.00 fee. If shipping to Canada, a $38.00 fee will apply.
If you have not received your tickets in the mail, it is very likely that you have been issued electronic tickets (e-tickets). In the case of e-tickets, your email confirmation is the same as your ticket receipt. When checking in for your flight, the airline will only require a valid government-issued ID, such as a passport, driver’s license or state ID card, in order to verify your identity and issue your boarding pass. Physical tickets are not required for e-ticket travel.
If you purchased paper tickets, our dedicated shipping department will ship them to you via Fedex. Additionally, we will email you a Fedex tracking number, allowing you to track the progress of your package. Tickets are typically shipped within a 3-day delivery timeframe, although it may take longer if there are weekends or holidays. To check the status of your shipment, you can use the tracking number found at http://www.fedex.com/. If it has been more than four days and you have not received your tickets, please feel free to contact our Help Desk at our international number +1-914-898-8073 for further assistance.
Unfortunately, Fedex does not offer delivery to PO Box, FPO or APO addresses. If you are certain that you have a paper ticket and need it shipped, please contact our shipping department. They will assist you in providing your physical mailing address to ensure delivery of your tickets.
We can only ship tickets to the billing address associated with the credit/debit card used to make the purchase. We cannot ship to any other address.
Electronic tickets (e-tickets) provide convenience while traveling by eliminating the worry of lost or stolen paper tickets. To check in at the airport, you will need to present a government-issued photo ID, such as a driver’s license or passport.
Some airlines may offer online check-in, allowing you to print your boarding pass up to 24 hours in advance. To proceed through security, passengers must have a printed boarding pass. If you do not have a boarding pass, please visit the ticket counter before passing through security.
We recommend that you reconfirm your flights directly with the airline at least 72 hours before departure for added reassurance.
For domestic travel within the United States, travelers under the age of 18 are generally not required to provide identification. However, adults accompanying a child at the departure and arrival airports must have appropriate identification. While specific identification requirements for adults dropping off or picking up a child may not be explicitly specified by airlines, typical forms of photo identification used for air travel will suffice. Alternatively, a valid birth certificate may be acceptable.
If an unaccompanied child is traveling internationally, additional requirements, such as passports/visas, may apply. Depending on the situation, additional documentation may be necessary to allow the child to leave the country of departure or enter the country of destination. To ensure compliance with all necessary requirements, please contact the appropriate authorities in each country involved.
Airlines generally have policies in place for allowing unaccompanied children to fly, but these policies come with varying restrictions and guidelines. It is important to note that each airline has its own unique program and policies, making it advisable to contact us at our international number +1-914-898-8073 for assistance or to make a reservation directly with the airline for unaccompanied minors.
In the United States, there are no specific regulatory guidelines regarding unaccompanied children. Therefore, it is important to familiarize yourself with the airline’s specific policies and procedures before making a reservation.
On some itineraries, an airport transfer may be necessary when certain airlines do not operate direct flights between the origin airport and your requested destination, such as EWR and JFK in New York City. Please note that transfers between airports are the passenger’s responsibility, and any associated expenses will be borne by the passenger. During the transfer, you will need to collect your luggage and proceed to the next airport, where you will check in with the next scheduled airline. It is worth noting that flights that include an airport transfer are often cheaper, making it a viable option offered on our website.
When preparing for your trip, please keep in mind that current federal carry-on regulations allow for one standard-sized carry-on bag and one personal item, such as a purse, laptop bag, small book-type backpack, or briefcase.
To facilitate security screening, the Transportation Security Administration (TSA) advises travelers not to lock their checked baggage. If necessary, TSA may need to open and inspect locked bags. Under new federal security rules, customers carrying checked baggage must travel on the same flight as their checked baggage. If you are checking your bags, make sure your name and contact information are on the outside and inside of each bag.
For domestic flights carrying checked baggage, it is recommended to arrive at the airport at least 90 minutes before departure. If you are traveling with carry-on baggage only, plan to arrive 60 minutes before departure. International flights generally require a minimum of two hours prior to departure. Remember to carry your passport for international travel.
Keep a government-issued photo ID readily available, as well as a printed itinerary if you have an e-ticket. According to FAA regulations, children under 18 traveling on domestic flights do not need a photo ID if an accompanying adult can verify their identity.
To ensure there are no last-minute schedule changes, it is recommended that you reconfirm your flights directly with the airline at least 72 hours prior to departure.
If you need to reconfirm your flights or have specific questions about airline policies, please contact the airline directly. You can find a list of airline phone numbers on our Airline Contacts page.
To travel abroad and re-enter the United States, most U.S. citizens must possess a valid U.S. passport. A passport is an internationally recognized travel document that confirms your identity and nationality. The issuance and verification of U.S. passports is the sole responsibility of the U.S. Department of State, as well as U.S. embassies and consulates.
Foreign countries typically require a valid passport for entry and exit. While some countries may permit entry with a birth certificate or a combination of a birth certificate and a driver’s license, all individuals, including U.S. citizens, traveling by air must present a valid passport to re-enter the United States.
For land or sea travel, proof of U.S. citizenship and identity must be established upon return to the United States. In many cases, a new U.S. Passport Card may be used in lieu of a traditional passport book for such trips. Please refer to U.S. Passport Requirements for more details.
Passport rules underwent changes in 2007 following recommendations from the Department of Homeland Security. Passports were then required for travelers returning to the United States by air from Canada and Mexico. As of June 1, 2009, the Department of Homeland Security also issued passports to U.S. citizens crossing the Mexican and Canadian borders by land or sea.
Some Caribbean islands are considered U.S. territories, and travelers do not need a passport to visit Puerto Rico or the U.S. Virgin Islands by sea, air, or spaceship, similar to not needing a passport for a land trip from Manhattan to Montana. Guam, American Samoa, Palau, and other Micronesian islands are also U.S. territories.
To travel by air to and from U.S. territories in the Caribbean, such as Puerto Rico and the U.S. Virgin Islands (St. Thomas, St. Croix, and St. John), the following documents are required:
• An official government-issued photo ID, such as a valid driver's license or a non-driver photo ID issued by your state's Department of Motor Vehicles.
• Proof of U.S. citizenship, such as a birth certificate, which may facilitate travel from the USVI to the mainland United States where the USVI is considered a “port of entry.”
Two forms of non-photo ID (one issued by the state) may be used in lieu of the photo ID requirement.
It is important to note that some countries have implemented requirements to prevent child abduction. This may include providing proof of relationship to the child and proof of consent for any unaccompanied parent(s). For more information, please visit your destination’s Child Abduction Country Information Pages.
It is also important to check the expiration date of your passport. Some countries require that the traveler’s passport be valid for at least six months beyond the date of travel. Contact the embassy of your foreign destination for more information.
Passport, visa, and health requirements vary by destination country. It is important to gather all necessary information well in advance of your trip. For U.S. citizens, passports are now required when traveling by air to or from the United States, Canada, Mexico, Central and South America, the Caribbean (except Puerto Rico and the U.S. Virgin Islands), and Bermuda. Due to high demand and processing delays, temporary adjustments have been implemented. The most current requirements and regulations can be found on the U.S. Passport Information website. Beginning in the summer of 2008, passports will also be required for U.S. citizens traveling by land and sea, regardless of destination.
For detailed information, U.S. citizens can visit the Department of State website at http://travel.state.gov or call the U.S. National Passport Information Center at (877) 4USA-PPT. Please allow 10-12 weeks for passport application processing. If travel is urgent and a passport is needed urgently, additional information about expedited processing can be found on the Department of State website.
To learn more about obtaining a passport, please visit http://travel.state.gov/passport/passport_1738.html.
For frequently asked questions about new travel document requirements, please visit http://travel.state.gov/travel/cbpmc/cbpmc_2225.html.
To access foreign country entry requirements, please visit http://travel.state.gov/travel/tips/brochures/brochures_1229.html.